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FAQs

Frequently asked questions about the By Unico:

Is it possible to use the token in the By Unico?​

The token is not available yet. It will be implemented soon.

I have IDCheck + SDK, can I switch to the By Unico solution?​

Yes, you can, but you can also have both products if it makes sense for your operations.

Do we have liability for these processes too?​

Yes.

Is it possible to consult Serpro for loans?​

IDSerpro is not yet available. This will be implemented soon.

How does it work if there is no reuse of the document, is the document sent to the end user?​

If there is no reuse, the end user can capture the identification document (CNH or ID, front and back). The captured document is returned via the API's GetProcess.

In the case of an inconclusive result in IDUnico, what is the return?​

The return is "Inconclusive" and if the client has a flow with IDCheck, the value of the authentication score is also returned.

Is it possible to use only IDUnico + IDSign?​

Yes, but for all flows that use IDUnico + any other product (IDDocs, IDSign, etc.), the customer has IDCheck "embedded" in the solution.

Does the purpose parameter in the process creation request only accept list items or is it an open field?​

It is a mocked up list, with the following values:

- creditprocess;
- biometryonboarding;
- carpurchase.

Is it possible to customize colors in the By Unico?​

Currently it is only possible to customize the client's logo and the company name (which comes from the identity).

Is it possible to customize the message text?​

It is currently not possible to customize the message text. This will be implemented soon.

Is it possible to know which document has been reused through the Portal?​

It is not currently possible to see this through the portal, but this item is expected to be developed soon.

In cases where IDUnico is inconclusive and the check score is sent in the return, is the photo sent for the customer to make a decision?​

By Unico does not make the end user's photo available, the photo is made available with a watermark in the evidence set with the information: IP, Device Information, User Information, the end user's photo and, when part of the journey, information on sharing, reuse and validation of documents and envelope data.

Is it possible to use the By Unico with liveness without interaction?​

No. The By Unico currently only allows selfies to be taken with interaction.

Does the By Unico flow with signature allow 2 or more signatories?​

No, the By Unico still does not have an IDSign alternative available for flows with multiple signatories.