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Access the IDUnico portal

This article provides details on how to access the IDUnico portal.

Guidelines​

For access in UAT:

When the customer is deploying the system for the first time or testing new internal flows, they can have access in UAT. This access is granted to the users who are carrying out the process of deploying the tool, i.e. the users responsible for the project who are in contact with Unico's Project Manager (onboarding).

For access in production:

When the client is fully operational, it can have production access. This access is granted to users who need to view ID results, send Message Flows or create access links, always with the knowledge of the account's CSM.

Step-by-step for access in UAT:​

  1. While still in the implementation process, inform the Project Manager responsible for the client of the need for a new user.
  2. Explain the reason for the new user / service account and wait for the creation process.

Step-by-step for access in production:​

  1. For new users, instruct the authorized requester to open a ticket in Jira for CX, following the same logic as for Check.
  2. The guidelines are described in the Criação ou Alteração de Usuário help channel.
  3. IDUnico only has one access profile, so don't worry about entering the profile.
  4. Ask the customer to wait for the CX team to respond, which on average responds within an hour.

Any concerns?​

Missing something or still need help? If you are already a customer or partner, you can contact us through the Help Center.